Refund policy

At SB, every item is designed and shipped with a constant focus on quality and customer satisfaction. If, despite our rigorous standards, a product you receive does not meet your expectations, we have established a clear policy that is respectful and consistent with our local values.

📅 Eligibility Period

You have 15 days from the date you receive your order to submit a return or exchange request.

🎯 Return Conditions

An item is eligible for return only if it:

Has never been worn, washed, or altered;

Is returned in its original packaging with all tags intact;

Is not one of the excluded products (see section below).

All returns are subject to a quality inspection to ensure the product’s integrity. Milvano reserves the right to refuse a return if the item shows signs of wear or tampering.

❌ Ineligible Products

For hygiene and regulatory compliance reasons, the following items cannot be returned or refunded:

Underwear, swimwear, and body accessories;

Items on final sale or part of an exclusive promotion;

Physical or digital gift cards.

💼 Refund Process

Once the item has been approved, the refund will be issued via the original payment method.

Bank processing times may vary depending on the institution (usually between 5 and 10 business days).

The original shipping costs are not refundable.

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